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Legal

Privacy Policy

Last updated: April 2025

1. Who We Are

Serenoil is an Egyptian brand selling 100% pure cold-pressed oils online. We are based in the Red Sea governorate, Egypt. You can reach us at:

2. What Information We Collect

When you place an order or contact us, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely by PayMob — we do not store card details)
  • Order history and preferences

We may also collect non-personal browsing data (pages visited, time on site) through analytics tools such as Google Analytics and the Meta Pixel, to help us understand how customers use our website.

3. How We Use Your Information

We use your personal data only for the following purposes:

  • To process and fulfil your order
  • To arrange delivery through our shipping partner, Bosta
  • To send you your order confirmation and shipping updates
  • To respond to customer service enquiries
  • To improve our website and marketing (anonymised analytics data only)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

To operate our store, we work with the following trusted third parties who may process your data as part of the order fulfillment process:

  • PayMob — secure payment processing. Your card details are handled entirely by PayMob and never stored on our servers.
  • Bosta — our delivery partner. Your name, address, and phone number are shared with Bosta solely for the purpose of delivering your order.
  • Google Analytics — anonymous website analytics.
  • Meta (Facebook) Pixel — marketing analytics to help us reach relevant audiences.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil your order, comply with legal obligations, and resolve any disputes. Order records are typically retained for up to 3 years.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at Serenoiloils@gmail.com.

7. Cookies

Our website uses cookies to improve your browsing experience and collect anonymous analytics data. By continuing to use our website, you consent to the use of cookies. You can disable cookies in your browser settings, though this may affect some features of the site.

8. Security

We take appropriate technical measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through PayMob's secure payment gateway.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: