Delivery & Shipping Policy

Delivery Coverage

We currently deliver to all governorates within Egypt. If you are unsure whether we deliver to your area, please contact us before placing your order at Serenoiloils@gmail.com or call 01068941570.

Delivery Timeframes

Orders are typically processed within 1–2 business days of payment confirmation. Estimated delivery times after dispatch:

Delivery timeframes are estimates and may vary during peak periods, public holidays, or due to circumstances beyond our control. We are not responsible for delays caused by the courier.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and are borne entirely by the customer. The shipping cost will be clearly displayed before you confirm your order.

Serenoil does not absorb or subsidise shipping costs. The fee shown at checkout is the exact amount charged by Bosta for your delivery.

Order Tracking

Once your order has been dispatched, you will receive a confirmation with a Bosta tracking number. You can use this number to track your shipment directly through the Bosta platform or app.

If you do not receive a tracking number within 2 business days of placing your order, please contact us.

Returns & Exchanges

We accept returns within 7 days of receiving your order, provided the product is unopened, unused, and in its original packaging.

Return shipping is the responsibility of the customer. Serenoil does not cover the cost of return shipping. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

For full details on returns, refunds, and cancellations, please see our Refund & Cancellation Policy.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with a photo of the item and your order details. We will arrange a replacement or full refund at no cost to you.

• Email: Serenoiloils@gmail.com
• Phone: 01068941570

Failed Delivery Attempts

Bosta will attempt delivery up to 3 times. If delivery is unsuccessful after 3 attempts, the order will be returned to us. In this case, re-delivery shipping fees will apply and must be paid by the customer before we reship the order.

Please ensure your delivery address and phone number are correct when placing your order.

Contact Us

For any shipping or delivery questions, please reach out:

• Email: Serenoiloils@gmail.com
• Phone: 01068941570
• Address: Red Sea, Egypt